Processing of personal data of visitors and users

The personal data provided by the user when making an enquiry through our website, during a telephone conversation and/or during an event or visit organized by us are processed in order to be able to respond to the user.

Personal data will only be passed on for the purpose of processing requests. This data may be communicated to persons outside our agency when this is necessary for the processing of the user's request.

If the user refuses to provide certain essential data, we may not be able to process the request.

After accepting these conditions, we will send you the list of options that match the criteria you are looking for, you will also benefit from free information services about our specific actions and the services of our agency. This information can be personalized.

No data is automatically collected by the site itself. The only data we process is the data that you voluntarily provide to us. All other information collected automatically is only collected by statistical tools such as Google Analytics and relates only to your TCP/IP address, the brand and latest version of your browser, the web pages visited, but remains completely anonymous.

We can store an access code and password via a cookie. Other information, such as your search criteria or the language you have chosen to visit the site, may also appear in the cookie. (A cookie is a small file that is sent by our server and stored on your computer's hard drive. It tracks the visited site and contains a certain amount of information related to this visit. Our cookies are mainly used to make the website work - technical session cookies).

We may also process data about you from third parties such as the media (immoweb, vlan, logicimmo, etc.). These are only communicated to us following an application through the forms made available on their respective websites. Provided that you have given your consent, your email address may be used by the agency for the purposes specified above.

The information is only used for internal use and will therefore never be sold to other natural or legal persons, whether or not connected to our company. However, this data will be communicated at the request of the judicial authorities or the police without the prior consent of the holder.

We have implemented appropriate security measures to protect against the loss, misuse, or alteration of information we have received on our site.

The Data will be kept for as long as necessary to provide the service requested and accepted by the Data Owner and for the legal periods required by any regulations to which the broker is subject.

You have the right to access and correct this data at any time, as well as the right to object, to verify its accuracy and to have any errors corrected with it.

To exercise this right, all you have to do is contact me:

By e-mail to the following address:

fierens.alexia@gmail.com

Or you can also call me on the following number : +32 (0)485.11.35.60.

We are not responsible for the privacy practices of websites linked to ours.

If you believe that our site is not in compliance with this charter, you can contact me through the media mentioned above.

Retouch

Our agency undertakes to regularly update this charter to take into account any legal, jurisprudential or technical developments. Only the latest version prevails.

Rights of the Data Controller over his or her personal data

The owner of the personal data acknowledges that he or she has been honestly and fully informed about the processing of this data by the real estate agency.

In addition to this right to information, the holder has the following rights:

1. Right of access to his data by the data subject. That is, the right to obtain confirmation from the controller as to whether or not the data is being processed and access to that data.

2. Right to rectification of inaccurate information and completion of incomplete data

3. The right to obtain the erasure of their data when the data is no longer necessary for the purposes for which it was collected, if the person withdraws their consent (and there is no other basis (legal obligation) for the processing), if the person exercises their right to object to the processing, etc.

4. Right to restriction: when the data controller no longer needs the data, but it is still needed. When such a restriction, which is in principle temporary, is introduced, the data may only be processed, with the exception of its storage, with the consent of the data subject or for specific reasons.

5. Right to portability: the data subject has the right to obtain the data he or she has provided in a structured, commonly used and machine-readable format, and has the right to transmit this data to another controller without the original controller being able to prevent this. The data subject may request that his or her data be transferred directly from one controller to another.

6. Right to object: the data subject has the right to object to the processing, which allows him to ask the controller to stop processing his data and, in any case, the right to object to direct marketing.

Any request to exercise these rights can be addressed to me:

By e-mail to the following address:

fierens.alexia@gmail.com

Or you can also call me on +32 (0)485.11.35.60.

The reply will be provided via the same communication channel as soon as possible and at the latest within one month of receipt of the request.

No payment is required unless the requests are manifestly unfounded or excessive (repetitive).